Users are key to ensuring your firm gets the best and fastest return on investment from your new business solution.

Benefits are only ever fully realised when tools are used properly – so we take time to understand your users’ needs from the outset, matching our training and support accordingly throughout the process.

Practical guidance

No two Phoenix solutions are exactly the same – so neither are our training packages. We focus on giving users the skills they need to begin working effectively via their new system.  Our objective is to achieve a comfortable and stress-free transition so that your business is not disrupted as the new solution goes live.

Phoenix training is available at three stages:

    • Business workshops and staff communications to prepare for change and manage expectations positively.
    • Systems training immediately prior to launch to get staff up and running quickly.
    • Follow-up sessions once everyone is familiar and ready to learn more.

Most of our clients opt for all three as this offers the best user experience and helps keep productivity levels high.

 

Training on demand

We understand that sometimes additional support is needed – perhaps for new starters, as a refresher if an individual user needs extra help, or even once the system is bedded in and users want to do even more. Our training team is happy to address any individual areas of concern. This can often be done as a screen share for individuals or as a second stage workshop – whichever suits best.

Consultancy

For the majority of firms, an off-the-shelf solution just simply isn’t good enough. Our consultancy services can help you make the right choices.

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Support

Trusting a third party to support your business critical systems is daunting. We take our support obligations seriously: we know how important it is.

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Outsourcing

Every IT team has a finite amount of time and resource, but working at 100% capacity all the time makes responding to new challenges difficult.

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Custom Development

Our in-house team have the expert skills required for your customised software development projects – freeing up your IT team

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Our latest news and events

Want to know who we’ve been working with in the professional services sector? Or see how our products, services and solutions are making a difference for businesses just like yours?  Read our latest news or come and see us at our next event.

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