CEO Update to Clients and Partners on the New Normal

I sincerely hope that you, your families and your organizations have weathered through these challenging times.  The world as we know it has changed dramatically over the past weeks and months. Our collective hope is that we are nearing the end of this crisis. We see many organizations now planning for an eventual transition back into offices, yet it has become apparent that a move back will not be a return to business as usual. This is our new normal for how legal and compliance work will be delivered going forward. The question is, what exactly is the new normal? Will we face another new abnormal first before the real new normal arrives?

At Morae, our own transition to virtual working has been enabled by digital transformation technologies that we routinely offer to clients. This process has also been accelerated for us by our outcome-oriented culture. However, I have observed with concern that many law firms and corporate legal teams still face a host of operational challenges—some technological in nature, but mostly it is about people, process and cultural impediments.

The rapid transition to working from home and the growing prospect of returning to offices has created an atmosphere of uncertainty at many firms and legal departments. IT and application support teams also find themselves overwhelmed by unrelenting support calls from internal end users, who struggle with acclimating to their new working norms.

Business and operational enablement, not surprisingly, have become priorities. Most urgently needed are simple, easily implemented solutions to address pressing needs to help these organizations reestablish momentum on legal and business objectives. But even with “simple” changes, the scale of change required can be quite challenging.

I believe it is crucial that with changes of such magnitude – to achieve the desired outcomes – the right expertise is needed to manage this change throughout the whole transformation. At Morae, our mantra has long been to “think outcomes” – not services, not solutions. By focusing on outcomes, we bring together the key elements of technology, people and culture, and process into results that align with our clients’ key objectives.

Morae and our technology partners have already been helping many clients overcome unusual obstacles over the last several weeks, and we continue to do so every day. Our shared belief in technologies that leverage the advantages of the secure cloud – and our ability to apply them in meaningful ways – serve as powerful accelerators for the process of change. Together with our partners, we are providing timely solutions for today’s virtual world – with the depth of capability needed to continue supporting our clients as businesses begin reopening, including through:

  • On-demand legal and compliance resourcing for seamless virtual and on-premises placements;

  • Data Subject Access Request (DSAR) support for an expected post-COVID rise in these requests;

  • Governance solutions for Microsoft Teams to automate privacy, compliance, and cybersecurity with iManage and other content management systems;

  • Litigation readiness with virtual data consulting and available comprehensive services for e-discovery and managed document review. This includes secure remote review featuring RelativityOne now and world-class delivery centers at the ready to reopen as lockdowns are relaxed or lifted;

  • iManage end user overflow support, with virtual helpdesk support and e-learning training videos.

Read about these and our other recent initiatives here. In addition, we are offering a series of webinars hosted with select partners and clients to provide important insights and trends for the months ahead.

Morae is fully operational, providing our entire suite of services remotely for discovery, technology, advisory, and managed services. We have had great collaborative successes with clients during the period ending in April and look forward to helping even more clients achieve their desired outcomes in the near future.

I thank you all for your continued trust in Morae. Please let me know if we can assist you in any way.

Article written by Shahzad Bashir

CEO, Morae Global

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