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The Self Service Portal is an online tool providing full visibility of historic and current incidents that have been logged, with the added capability to update existing, and log new incidents as they occur.

When creating new incidents, it is essential that you provide as much information as possible as this will significantly reduce the incident resolution time.

Email and Phone

Alternatively, please contact our support team on either of the methods below.

Email: support@phoenixbs.com

    • EMEA Support Centre 0800 668 1500, +44 800 668 1500 (from outside the UK)
    • German Support Centre +49 692 2222 620
    • APAC Support Centre 1 800 146953, +61 1 800 146953 (from outside Australia)
    • New Zealand Support Centre 0800 446 856 (not accessible outside New Zealand)
    • Americas Support Centre 1 877 591 2346 (not accessible outside Americas)
    • Hong Kong Support Centre 800 967 392 (not accessible outside Hong Kong)