Support Services
Providing the highest level of 24/7 customer service and technical support has helped Phoenix build long-term business relationships with all of our customers.
As well as standard product support, Phoenix offer a Managed Services approach to allow our consultants and support analysts to become part of your team and provide expert levels of knowledge at a fraction of the cost of a permanent employee. By having a dedicated technical consultant that knows your setup and site intimately, firms can take comfort that there is a high level of proactive support on their key systems reducing costly down time.
Phoenix understands the level of support that Professional Service firms require, this is no longer restricted to the confines of traditional office hours. System down time at any time can be detrimental and vastly expensive. We strive to deliver a high level of customer service and technical support 24 hours a day, 7 days a week. We hope to prove to our customers that Phoenix Support will provide an invaluable and highly efficient service at any time.
Phoenix Support provides 1st line support for smaller firms right through to 3rd line support for larger firms that require detailed solutions and issue escalation. Our close contact with customers has led us to provide the service that we know an IT support technician requires.
The ‘Phoenix Supportal’ is a method in which all of our customers are able to access details on support calls logged with Phoenix in our support database. Customers can view historical calls as well as open issues and view the current status. Access is also given to all documentation, site visit reports and health check reports prepared by Phoenix. The Supportal has latest release notes and practical advice on the testing and implications of implementing such releases
Need more information?
For more information on any of our services or to arrange a product demonstration, please call us on +44 (0)20 7680 4450 or contact us