Leading professional services software consultancy, Phoenix Business Solutions, embarks on its 15th successful year of partnership with iManage in 2017. One of just a handful of iManage Platinum partners around the globe, Phoenix has earned its prestige status by retaining a sharp focus on professional service firms’ requirements and ongoing support in the complex area of email and document management.
Jason Petrucci, Chief Operating Officer at Phoenix said: “We chose to partner with iManage 14 years ago as their products offered excellent solutions for our professional services clients. That’s as true today as it was then – and is why Phoenix has remained steadfast and focused ever since. We will continue to invest in our iManage support services, and to deliver robust solutions that ensure our clients leverage the most benefit from their iManage investment.”
The Phoenix partnership strategy is built on rigorous testing and selection of best-of-breed technology (rather than simply operating as a reseller for multiple providers). In doing so, Phoenix has a deep level of understanding - not only of the iManage product set from a technical standpoint - but also the practicalities of implementation and ongoing support in an ever-evolving live environment. Complex areas such as data migration, system enhancements, or underlying changes to the wider IT infrastructure can all impact the status quo. Many professional services firms find that these challenges can take their support partner beyond their comfort zone if they are not equipped with the in-depth iManage experience needed to ensure a smooth transition.
Andrew Powell, IT Director at Macfarlanes is a typical Phoenix client who has experienced the benefits first hand: “I have personally used Phoenix’ services at three different organisations throughout my career. Their depth of knowledge around document management is unrivalled and their experience from a wide breadth of clients affords our company a hugely valuable insight into what others in our marketplace are doing to solve similar problems. They have always been very attentive from a support perspective but their premium support offerings offer a pro-activeness that the modern firm expects in a supplier.”
Robert Cohen, IT Director at Charles Russell Speechlys agrees. “We engaged Phoenix to assist us following a large merger. Their professionalism and approach during the project allowed for the simultaneous upgrade of services, seamlessly integrating both firms. What was a very complex amalgamation was made simple through their deep knowledge of the document management system and an understanding of our business practices. The new technologies that Phoenix introduced allowed us to deliver far more than simply an upgrade to our users, giving them insight into areas of the business that were previously obscured to them.”
Maintaining a true focus on the unique requirements of the professional services market is a primary factor underlying the success of the Phoenix and iManage partnership. This is evidenced by the evolving product suite which reflects the working habits of the new professional: being mobile aware, having strong and intuitive email management, and options for both hosted or on-premises set-up.
Award-winning law firm, Bristows, began its longstanding partnership with Phoenix in 2003. Head of IT, Phil Wood, explains why it has stood the test of time in what for many can be a very changeable marketplace. “We have benefited from the huge amount of experience and expertise Phoenix has in the field of document management. Their advice and thought leadership has helped shape the strategy and progression of our organisation around document management. Our partnership is built on that exchange of ideas and the ability of Phoenix to understand the business challenges we are facing and help apply technology to assist us with a solution for our users.”
As both Phoenix and iManage are meeting the challenges of the 24-hour world in which professional services firms of all sizes now operate, this partnership is clearly one that will stand the test of time.
For more information on Phoenix products or services, please get in touch; we're happy to arrange a demo of any of our solutions.
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