In a professional services environment, content is often scattered among disparate internal data repositories and enterprise systems as well as external content sources and engines, forcing professionals to conduct multiple repetitive searches with the risk of missing crucial information. At the same time, generic search engines are unable to identify the most relevant information within a pool of largely homogeneous content, such as matters or engagements with great superficial similarity, making it necessary to sift through endless results page by page. Interwoven Universal Search enables firms to:
- Unify content across multiple internal and external content sources within a single search environment
- Present easy to navigate results quickly in a simple, uncluttered Web interface
- Make it easy for professionals to see the big picture quickly, then use post-search tools to further refine results
- Personalise search results and spotlight high value content according to the needs of different individuals and groups
For further information and to download the Universal Search datasheet click here
Phoenix - Experts in Knowledge Management.
Phoenix have acquired a wealth of knowledge in the delivery of search and Know How projects over many years. Our experienced team are able to advise and assist a firm in deciding it's search requirements as well as advise and implement internal procedures to ensure reusable Knowledge Content is maintained. Phoenix, as part of any such project, will deliver the ability to be able to review and approve any reusable content to be stored within the Interwoven WorkSite system. This process will include the ability to classify the content, mark a review date, provide links back to the online source content and have associated commentary for the Know How content.
